Customer Responsibility

Provision of information on the security of services

The Company has established a “SPAM Reporting Window” and a “Vulnerability Reporting Window” on its website, each of which operates as follows, to provide information about the security of the Service.

• The SPAM Reporting Window

  We receive reports of SPAM sent from the mail servers under our control and take countermeasures.

• The Vulnerability Reporting Window

  We receive reports of vulnerabilities discovered in GMO Internet Group services, investigate and confirm them, and take countermeasures.

In addition, the websites of our services are SSL certified and have undergone a website vulnerability assessment, and a seal is displayed on the website to indicate that the website is secure.

Responsible advertising and promotional activities

• Policy

  We make effort to engage in advertising that complies with the relevant regulations and the Act against Unjustifiable Premiums and Misleading Representations.

• System

  We provide training programs on the Act against Unjustifiable Premiums and Misleading Representations for both marketing and design officers. Legal Department checks the ads related to the Act against Unjustifiable Premiums and Misleading Representations.
  In addition, we have formulated a “Compliance Declaration,” which stipulates in the section “For Customers, Business Partners, etc.” that “when explaining products and services, even negative or risky information shall be explained appropriately so that customers can understand without misunderstanding” and that “we shall not make representations, advertisements or promotions that may mislead customers.